GUARANTEE & RETURNS

§         Noteworthy Occasions carefully selects vendors who provide a high level of quality and customer service.  If we wouldn’t buy it ourselves, we won’t sell it to our customers!

§         Because each order is personalized as ordered by the customer, we are unable to offer refunds or exchanges on any order.  Before placing your final order, please double-check each order for accuracy as we are not responsible for any missing or incorrect information that you have provided. 

§         While we do not anticipate problems, if there is an error in your order, please contact us immediately to let us know of the problem.  We may or may not ask you to return the product to us or mail us a copy of the defective product.  You should contact our customer service department within 14 days of receipt of your order to notify us of the problem. 

§         Please check your order for accuracy when it arrives.  We are unable to replace orders after 14 days, nor can we replace items that have already been used.  We are not responsible for errors in your original order submission. 

§         Should we make an error in processing your order per your original instructions, we will gladly replace your personalized item, free of charge.  We will redo the order only as it was initially ordered.  Changes are not possible on these orders.  While we will be happy to replace your order, we are not able to offer refunds or cancellations of the order. 

§         Although we do our best to carefully represent product ink and paper colors on our website, please remember that these are just an estimate of these colors that will be used for the actual product.  Therefore, we are unable to replace products where actual product color varies slightly from what was displayed. If you have a question about a particular color, please contact us before placing your order.